Support

How can we help?

Answers to common questions. If yours isn't here, write to us and we'll reply.

Email support@helixstudios.app

Getting started

Where do I start?

Onboarding asks what brings you and suggests a path. After that, Today shows what to do now, and Practice has every kind of session. The one-minute demo is a quick way to hear how it works.

What do I say during a session?

Talk naturally. A few things you can say: “next song” or “go back”, “remember that”, or ask a question any time. Or say nothing: silence is a feature.

Do I need headphones?

They're recommended. Auralis works on the speaker too, and keeps its own voice from interrupting itself.

AI and privacy

Where do replies come from?

Settings → AI. Automatic uses the best you have: your AI key or Auralis Cloud, then your Mac, then this device. Private uses only your own devices: Apple's model, a model you download, or your Mac's.

Is my voice recorded?

No. Speech is transcribed live on your device and no audio is ever stored or sent. See the privacy policy.

What are anonymous reports?

With Share anonymous reports on (Settings → Privacy & Safety; on unless you turn it off), Auralis sends a day's counts of which features were used, and iOS's numbers on crashes, hangs, launch time and battery use. No words, no account and nothing that identifies you; they're added into daily totals that help fix problems. Turning it off stops them and clears anything waiting to be sent.

How do I sync between my devices?

Turn on Sync with iCloud in Settings. Sessions, journal and paths are kept in your own private iCloud.

Music and voices

Can I use Spotify or YouTube?

Yes: start your music in that app, then begin a session and choose Keep My Music. Auralis guides over the top and recognizes the song.

How do I get more natural voices?

Settings → Voice. Download natural voices (Kokoro, about 90 MB) to speak on your device for free, with the screen locked too, use your Personal Voice, or OpenAI's voices with your own key. Auralis Cloud subscribers get natural voices without a key.

Auralis Cloud

What is it?

An optional subscription ($5.99 a month) to a large open model hosted for you, for replies without an AI key or a Mac. Settings → AI → Auralis Cloud.

How do I cancel?

Settings → AI → Auralis Cloud → Manage Subscription, or in your Apple Account's subscriptions. It runs until the end of the period you've paid for.